Shipping & Returns

Shipping Policy

Estimated shipping delivery times:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. Please note that as everything is made to order (with love, in the U.S.A. <3), getting it ready may take up to 7 business days. 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. Unclaimed packages/shipments that are returned to us will also be reshipped at your cost.

If the shipping address was correct, get in touch with us at loveandbrains@gmail.com noting your order number. We'll take care of it <3.

Returns Policy

As everything is made to order (with love, in the U.S.A.), we can only offer refunds or exchanges for items that arrived damaged or are defective. 

Damaged/defective items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Email us at loveandbrains@gmail.com and we'll let you know what your next steps are.

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

As our t-shirts are made to order, we cannot offer refunds or exchanges due to wrong size selection. 

Please make sure you check out our sizing charts, as American Apparel t-shirts tend to run small:

Size Guide

	S	M	L	XL	2XL
Chest (cm)	76 - 81	81 - 86	91 - 97	102 - 107	112 - 117
Waist (cm)	64 - 66	69 - 71	76 - 81	84 - 89	91 - 97